Who is the one with appendicitis now ?
endorphin October 27th, 2008
Two weeks ago, I had an appendicitis scare episod. As a result, I brought myself to this clinic, Klinik Holistic Healthcare & this doctor, Dr Lee, which my staff has recommended.
The 1st impression was ok. My 1st thought was doctor, Dr Lee, doesn’t look like a doctor at all. He certainly doesn’t look experience like my GP. But anyway, my purpose is to confirm if I have appendicitis. If yes, what would be the best solution, ie. least disruption to my RPM teaching schedule. If no, what is the cause of the discomfort.
After explaining to Dr Lee the reason of being there, he asked a series of questions followed by several simple physical test. With that, he concluded that it’s very unlikely I am having appendicitis. But my question remain why I had the discomfort for days. So, I was subjected to more checks by ultrasound by another doctor, Dr Irwan, who is a specialist.
Blood & Urine sample was also taken. At the end of day, I have done 1/5 of the tests of their medical check package. I thought, what the heck, might as well take this as a yearly complete medical check. Yes, I paid RM1,299 for :
- Complete blood test - Haemathology, Liver, Renal, Iron, Lipid, Diabetic, Immunoserology, Infectious Disease Sserology, Tyroid, Tumour Markers, Urinalysis, Pap Smear.
- C Reactive Protein
- ECG
- Exercise Stress Test
- Bone Density
- Two Way Therapeutic Test
- Body Mass Composition Analysis
- Ultrasound of vital organs
- Hypo Health Alert
- Lung Function Test
- Iridology Test
It has so many tests that I’ll need to do it in 2-3 seperate sessions. So, the 2nd round of tests was tentatively set for Oct 24 morning.
On Thurs, Oct 23, the clinic’s admin staff called to confirm the appointment. Then only I was made to understand that I can only do the tests in the afternoon. Why ? Because Dr Irwan only come in the afternoon on weekdays and he is the only one to perform the Ultra Sound & Stress tests. Also, I’ll need to fast for at least 6 hours for the ultrasound then go for my meal before returning to do the stress test. I was certainly not a happy camper for not being inform accurately earlier. Fri is a work day and I certainly don’t want to miss too much of work. Also, the clinic should have had a proper procedure taking its patient through the process, making them understand what is need to done in preparation and how much time will be needed for each phase.
Since I only have the morning allocated but Dr Irwan only available in the afternoon, I decided to do all the other tests and re-schedule another time with Dr Irwan. The appointment was confirm for Fri, 10.30am.
10.30am to the dot, I stepped into the clinic. 1st thing the front desk girl asked was if I have fasted. I said no and quickly pointed to her that this info has been confirmed by admin guy. Guess What ? 5 minutes later, Dr Lee came out & asked the same question. I was getting uphappy about the lack of proper info flow in the clinic. And I made my unhappiness known to Dr Lee.
Fine, now, the message gone across. The test starts. 1st station, Blood Pressure, HR, Body Mass Composition. Smoothly done. Next, ECG. Done. Next, Lung Function Test, it took a little time because the nurses ain’t very sure of how to operate the systems. The process was prolong waiting for Dr Richard as well as he took the chance to give the nurses OJT. Fine, Done. Then come the Bone Density test. Again, the nurses didn’t know how to operate the machine & the computer. So, they needed the guidance of Dr Richard again. But at that time, PowerBar guys were there pitching to them to retail powerbar products in the clinic. And the Head Dr, whom i don’t know his name but I shall find out, actually summoned everyone to test all the products and that including Dr Richard !! The nurses were passing the powerbar nudgets infront of client in the pretext of Head Dr want them to try. (roll my eyes !!!) Duhh..In the present of client / patient ? How unprofessional & stupid can that be ?
Worse, Dr Richard was like starting the machine then rushed to join the happening commotion then return and say machine is not ready yet, have to wait. Harlo !!! Who are you trying to kid ? The machine already powered up, the selection screen was already up !! He was just wanting to be part of the commotion & to test the products. By the 3rd time he came around, I lost my patient, didn’t give him the chance to say wait for the machine. I told him off, “Dr Richard, you have a client here and you actually go over there to lepak & leave your client waiting ?” He suddenly zipped up & do the test.
The next test was Two Way Therapeutic test. The nurses set up the machine but again, the same thing is repeating. Nurses weren’t sure how to operate the machine and yet no one is helping. Finally, technician Chin took over. By the time I completed Iridology test, My parking hours of 2.5 hours was expiring. But then, I still needed to wait for more tests & Dr Lee consultation on all the reports. The worse part is, no one can tell me how long more I need. All they can say is WAIT. F%^& !!!
By the time I was 1/2 way through with Dr Lee with the my reports & tests, his next scheduled patient (1.30pm) was already waiting. Best of all, by the time I finished, it was 5 minutes to 3pm !! The next patient has waited for 1.5 hrs. Mind you, it is not a walk-in. It is a scheduled appointment.
A prolong 4.5 hours (10.30am - 3pm) for 7 tests which can be completed in 1.5 hr max. With the consultation, all can be completed within 2.5 hrs. But becasue of the clinic ill professionlism, no respect for patient’s time, ill time management, lack of established proper & professional process & procedure, patients have endure the unnecessary wait & waste unnecessary time.
I still have a few more tests to do. It has been tentatively scheduled for next Sat morning. I have already given them the warning that I don’t want my info not flow through properly and have to be waiting the same way again. Lets see what will happen next.
For now, my conclusion of this clinic & the test :
The test :
I think the test is excellent because it gives up a very clear picture of where your health is at right now. It gives you a clear idea of any possible pre-warning of any crucial or terminal illness. It shows you what you need to do to fine-tune your body via proper diet, supplements & exercise which is super. I would recommend anyone & everyone of any age to do this sort of complete test every year.
The Clinic / the doctors :
- Clinic was not professionally manage.
- No proper process & procedure to handle clients. Absolute lack of professionalism. Privacy was intruded when consultation or test was being conducted. The was expecially done by the head doctor himself. Shame on him.
- Cleanliness was not in the tip top condition. I am not sure how often the bed sheets & pillow cases are being change. I can see hairs & dust on it. When I questioned the nurses about it, they just turn to each other & asked, “did you change this morning ?” Duhh…
- Nurses are not properly trained
The only good thing I like is Dr Lee & Dr Irwan are not the typical doctor who only believes in drugs & medication. They are the believer of Holistic & natural and have good understanding of daily holistic nutrition & diet. This kind of doctors are hard to find in the medical circle.
So, please do not go to Klinik Holistic Healthcare if you can find a better clinic which can offer you the same kind of complete test & consultation. But if you can’t and really need to do the thorough tests and have a holistic interpretation of your health status, then yes, do go to Klinik Holistic Healthcare & ask for Dr Lee. But be sure you ask & confirm every appointment, procedure & process to avoid the unnecessary wait, be critical, clear & firm with them.
So, parents, aunties, uncles….please bring your children, nieces & nephews for a healthy & good time :
